Our goal is to provide services that benefit all clients. We want you to be satisfied with every purchase. In some cases, you may want to return or refund an item. Please read our policy below and we will do our best to help you.
 
Which refunds are allowed:
After receiving the goods, if the style/quantity/color of the goods we ship do not match the customer's order, please contact our after-sales team to confirm.
Customers can apply for a refund, and the refund will be returned within 10 working days.
 
Which refunds are not allowed:
A: Customized products have their particularities
Before the customer places an order or after receiving the customer's order, we will fully communicate with the customer on the customization needs of the customer, including the order quantity, the style and color of the umbrella, the size/color/shape/text/image of the special customized logo, etc., we confirm Production will start only after there are no problems, so we can guarantee that the items finally handed over to customers are definitely items that customers confirm and are satisfied with.
Therefore, customized products cannot be returned or exchanged after entering the stocking period.
 
B: Due to customer reasons, such as sending the wrong custom request, or providing the wrong address, etc., no refunds will be returned.

Response time
After receiving your return application and refund application, our service team will reply to you within 48 hours to inform you whether the refund or return is approved and the next processing procedure.

If you need help, please contact us: perwithlogo@outlook.com